Have a question?
At HighPoint, we pride ourselves on our customer service approach. We have built the foundation of our company on how our services are able to elevate clients' experiences in the workplace by streamlining their IT set up and ensuring it is one less thing to worry about in their day-to-day.
However, cultivating the right approach took time and effort. We have studied a variety of techniques and have been inspired by the following to build HighPoint to what it is today.
The main emphasis of quality service is the creation of a smooth-running service context, as service is a cumulative result of things going right at every possible customer touchpoint. This is called the “Dimension of Service” and is comprised of two key ideas:
Service is experienced in a multitude of small moments over time.
The initial impact of service on the customer is critical because the initial experience is the customer’s full-service context.
Detect your security vulnerabilities with our touchless assessment. We offer a complete audit of risk items that could be compromising the safety of your network.
Your one-stop shop for IT services. In this custom digital portal you will be able to view your CSAT scores, invoices, and server performance.
Outside of our business hours, we offer 24-hour access to our IT support team at no extra charge.