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IT You Can Believe In

We’re not a technology company with a focus on customer service – we’re a customer service company that happens to be insanely good at delivering technology.
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Disney Leadership Model

Our entire team has taken Disney-inspired service training so that we always make sure we’re delivering exceptional customer service.
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Ongoing Training and Development

Customer service training every Friday ensures your team gets the satisfaction it deserves and expects from a quality Managed Service Provider (MSP).
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Employee Empowerment

Our team is empowered and has the autonomy to make decisions that impact customer service and ensure your needs are met.

Our Guarantee

Our customer experience managers (CEMs) are authorized to make things right. If you ever bring up a problem and it’s not resolved in 30 days, you can opt out of your contract.

The Right Approach to Customer Service Matters

Customer service is at the heart of our approach. We believe that service is the core to creating a vibrant, built-to-last organization. See how we combine technical expertise and concierge-level service to take your IT system to the next level.
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Handpicked Talent

Based on your technical needs, industry, users, and company personality, you’re assigned a CEM and engineer to make sure everything runs smoothly.
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Seamless Transition

Onboarding tasks – like installing and updating computers – are done at times convenient for your team, so you don’t have to worry about downtime or interrupting employee workflows.
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High-Touch Engagements

Monthly check-ins and quarterly business reviews, as well as on-site visits, help foster personal relationships and make sure you’re getting the customer service you deserve.
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Engineered for You

By investing the time to understand your objectives and long-term growth strategy, you’ll get a customized IT solution to propel your business forward.
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HighPoint Magic Portal

This custom digital portal allows you to see into the future with personalized strategic recommendations, costs, timelines, priorities, and even the ability to bundle projects at a discounted price.
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Employee Recognition Program

Our employee recognition program rewards your team members with gift cards for opting in to receive educational resources, training, and more.

The Numbers Tell a Powerful Story

Customer satisfaction is very important to us. See how our processes have generated amazing results and great experiences.
98.8%
Customer Satisfaction Score (CSAT)
24/7 Support
Any device, any issue, any time

How IT Should Be

Great IT isn’t built on technology alone. Through a winning combination of the right technology and personalized service, HighPoint is unparalleled in the MSP industry – and our fierce dedication to our customers shows in everything we do.
Tim PetruOwner | Redstone Payment Solutions of Texas
“We moved to HighPoint’s managed services portfolio because of their relentless customer service and over-the-top concern for our business. They made the transition from our previous service provider easier than we could have imagined, working through the challenges our legacy provider inserted into the process. The move to HighPoint has been one of the best decisions we’ve made!”
Steven RobinsonDirector of Information Technology | Knight Energy Services
“The HighPoint Volaré cloud solution was perfect for our growing enterprise. Their cloud services and consulting teams have empowered our organization by providing highly scalable hybrid cloud solutions with a sincere focus on security, fault tolerance, and customer service.”
Sergio OrtizGeneral Manager | La Colombe d’Or Hotel & Restaurant
“When we started the vast transformation of our property, we knew we needed a technology partner with the right business acumen to help us achieve our goals. The HighPoint Technology Group has been that partner during all phases of construction, and now with our gorgeous property fully operational, they manage our environment knowing we are here to provide our guests with an unparalleled level of service 24 hours a day. The team at HighPoint had to overcome every seemingly impossible obstacle, making it all work thanks to their strong technical skills, stubborn drive, and relentless pursuit of excellence in service and results. Finding a technology partner who matches our level of service has been one of the best decisions we made, and today we are thriving because of it.”
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