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Ensure Network and Device Performance, Compliance, and Security

Keeping your IT infrastructure up to date can become overwhelming as your company grows in complexity and size. Sustaining the rate of change using limited resources could lead to critical gaps and vulnerabilities. When your IT shop is at a breaking point, HighPoint can offer a hand or become a one-stop alternative for getting you back on the right track with our portfolio of Managed Infrastructure Services.

Let us safeguard your investment in your network with our Managed Infrastructure Services. We will centralize processes for improved efficiency while reducing costs and allowing your network to better support your strategic organizational goals. Using a simple, single point of contact approach, you can recover the network visibility and support that you want.

HighPoint’s Managed Infrastructure Services conform to ITIL standards and can be customized to complement your existing IT team. These include services designed to:

  • Improve network availability and resiliency
  • Provide rapid incident response and resolution
  • Meet or exceed stated Service Level Agreements
  • Provide enhanced threat suppression
  • Ensure end-to-end security
  • Improve resource utilization
  • Reduce organizational costs

Expert Guidance

HighPoint Technology Group is committed to delivering an outstanding managed services experience to support your organization on both strategic and tactical levels.

We’re dedicated to understanding your organizational objectives and partnering with you to develop services that let you do more with less. We ensure customer and employee satisfaction by monitoring both actual and perceived network performance so we can respond to any user experience issues.

Our Managed Infrastructure Solutions

Network Performance ManagementRemote Network Administration and Service Level ManagementEnd-to-End MonitoringManaged Security (SIEM)

Network Performance Management

Do not allow your network problems to reach levels that negatively impact productivity or how you are perceived by your clientele. Take advantage of today’s digital landscape, which offers a multilayered network visibility and quick response to potential and immediate troubles, including:

  • SLA Management
  • Load Balancing
  • Cloud Management
  • Availability Management
  • Traffic Management
  • Configuration Management
  • Capacity Management

Remote Network Administration and Service Level Management

Get the IT management you need at the scale you need it from HighPoint. As your organization grows, your IT team can be swamped by tactical demands, restricting their ability to execute strategic objectives. Our engineering team can work remotely as your on-call IT team, responding to network issues, handling onboarding and offboarding, and software user support.

End-to-End Monitoring

Take a proactive approach and plan for the future of your network. With a centralized view of your system, you will work with updated security, compliance, and performance requirements allowing you to spot potential problems before they affect your company or customers.

Services offered include:

  • Incident Remediation
  • Event Management
  • Reporting
  • Compliance (HIPAA or PCI)
  • Change Management
  • Third-Party Management (e.g. Cisco SmartNET)
  • IMAC

Managed Security (SIEM)

Security Information and Event Management (SIEM) provides outstanding threat protection and insight into your security environment so you can meet even the most stringent security and compliance requirements. Get the benefits of SIEM without the burden with HighPoint’s on-call security experts. 

We’re ready to help with:

  • Incident Detection and Prevention
  • Reporting
  • Remediation
  • False Event Suppression
  • Policy Development
  • System Testing

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